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Lift up the box and where the cable connects to the shifter arm grab the arm and try to get it to move. Try rocking it also because it might be in a bind in the transaxle.The kids might have damaged the shift cable trying to get it into neutral.
 

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I just had the same issue when I was plowing. I ended up breaking the shifter handle on mine, so I had to lift the box as stated to shift it into reverse. It is now being fixed under warranty.
2013 825i
 
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