Problem never go away on their own, especially if the machine is still under warranty.Thanks, I will pick mine up tomorrow, phone message from service mgr did not satisfy me, his message that the steering is working OK now. I am not satisfied with the response of "just ignore it with electronic things, we don't have answers".
I just purchased a new (2017) 825i and the steering light(and power steering) is intermittent with less than 4 hrs on it. Dealer is coming tomorrow to haul it back into the shop. SVR mgr told me that there are diagnostic codes they can read just like a car, and that it will be there even if the light/problem is not present when they get it. Might try a different JD dealer.
the sales depts are always kissing your butt...because they want your $$$$ its the same with car and truck or for fact anyplace you buy something big , new and expensive..but when it comes service time..unless they can sell you lots of goodies..they ALL hate warranty work..they are losing money..yes the dealer gets paid, but you can rest assure that JD frowns on dealers that dont try and get rid of warranty work...I would have tried calling JD direct..corporate..not a dealer and make some complaints..sometimes the squeaky wheel gets the oil..and now with forums like this and a social media presence ..you can reach millions of people to spread joy or its a piece of crap.. that scares many companies...you paid a fair price you should get a quality machine that works properly..It is now Wednesday, 26 July and my new Gator was delivered last Friday (21 July), I called the dealer sales, was told the salesman I traded with was busy but would call back. I asked for assurance that he would call as I had received several promises but nothing had happened. The salesman immediately called and said my Gator would be delivered that day although the dump bed cylinder or actuator was not on hand but he would come to my farm and install it when it came in. To date, the Gator has only been used a few times, so far so good, everything works well. I have been impressed with the PR efforts of the dealer sales staff but it is totally different with the service section, I get the impression that the dealer has become too large to deal with customer complaints or vehicle problems. My wife and I visited four dealers to buy a UTV and the sales staff at this dealer was the most friendly and PR oriented, too bad the service department does not have the same PR standards. If you have read my previous posts, I made three trips (80 miles round trip) to the dealer and still had a power steering problem on 2 year old Gator, finally traded for new Gator to avoid further hassle.
Okay everyone lets get some EPAS 101. I've fix several of these units. First off don't over think it. EPAS units don't go bad, I have never had to replace one. They are built to protect themselves. The only fault light that I have every seen is a solid bright light on the dash or on the instrument panel. A solid dim or bright light means that there is a problem with the power supply or the ground. The EPAS gets it's power from the positive battery terminal and there is a circuit breaker next to the battery. I have seen the connections come loose. On the ground side the wire is connected to the frame along with a stack of other ground wires next to the negative battery terminal. They mounted the ground wires right on top of the paint on the seat frame. Clean the paint off the frame and drill out the hole. Mount the grounds with a bolt and nut on the underside of the frame. Install a jumper wire connecting those ground wires to the main negative terminal. I just repaired one that had high resistance on the ground side of the EPAS. A blinking light on the dash is other problems, like speed sensor and stuff like that. Hopefully this will help everyone out.
did you get that in writing?..lol..just in case the salesman gets alzheimers and forgets what he promised...Our new Gator only has a few hours but big difference in steering, easy now, hope it doesn't develop same steering problem as the first one. The cylinder or actuator for the dump bed has not been installed, was promised that the sales guy would come to my farm and install it, I need to call him and remind him of the still missing part.
Credit must be given where credit is due, @Nedco - JohnDeereCat1 is the thread starter and is a John Deere Technician who specializes on the Gator in his dealership "Mike" is also a great guy !!I will print the above entry by Bradhill in case my new (2017) unit goes bad. The 2014 Gator had less than 400 hours, not hard use or abuse but big problem appeared to be the svc mgr had no time to find problem, always got brush off by svc department. I received phone call yesterday that the actuator for the dump bed was in and they would pick up the Gator and install it. The dealer has John Deere and Kubota and appears to be busy but the attitude of the svc department is eventually going to bite them in the butt. There is a second John Deere (big chain dealer) in town and I have heard complaints from a large farm owner that svc people return phone calls are sometimes promised but not returned. Success apparently can bring complacency.